Privacy Policy for EBR International Inc.

1. Information We Collect

We may collect information directly from you, automatically, or from third parties.

1.1 Personal Identifiers

• First and last name
• Email address
• Phone number

1.2 Usage Data (Automatically Collected)

• IP address, device/browser info, pages visited, referral URLs
• Cookies, pixels, tracking technologies

1.3 Commercial & Transactional Data

• Products/services purchased
• Payment info
• Order history
• Service inquiries

2. SMS Communications & Opt-In

EBR International Inc. may send text messages (SMS) to customers and prospects who have provided explicit prior written consent.

2.1 How We Collect SMS Opt-In Consent

• Via a web form on our website where you provide your phone number and expressly check an SMS opt-in box.
• By texting a keyword to our designated number as instructed on our communications.
• Verbally or in writing during a business interaction, where you expressly consent to receive text messages.

2.2 Types of Messages We Send

• Appointment reminders and booking confirmations
• Service updates and status notifications
• Follow-up messages related to inquiries you initiated
• Missed call text-back alerts
• Review request messages following a completed service

2.3 Message Frequency & Rates

• Message frequency varies based on your activity and service plan.
• Message and data rates may apply. Contact your wireless carrier for details.

2.4 How to Opt Out

• Reply STOP to any message to unsubscribe. You will receive a one-time confirmation and no further messages will be sent.
• Reply HELP for assistance, or email [email protected].

3. How We Use Your Information

• Providing, operating, and improving our products and services
• Processing orders and payments
• Customer service and support
• Sending transactional and service-related communications
• Preventing fraud and unauthorized activity
• Complying with legal obligations

4. Google Analytics and Tracking

• We use Google Analytics and invisible reCAPTCHA to analyze site usage and improve functionality.
• Cookies and tracking technologies help improve user experience.
• Opt-out of Google Analytics at: https://tools.google.com/dlpage/gaoptout

5. Cookies & Tracking Technologies

• Enhance website functionality
• Analyze website traffic and performance
• Provide security features, including invisible CAPTCHA

Users can manage cookies in their browser settings.

6. Sharing & Disclosure of Information

• We do not sell personal information.
• We may share your information with service providers, payment processors, law enforcement, or other partners solely for services requested.
• Mobile opt-in data and mobile phone numbers will not be shared with third parties for marketing or promotional purposes.

7. Data Retention

Data is securely deleted or anonymized after retention periods.

8. Data Security

• Encryption of sensitive data in transit (SSL/TLS)
• Access controls limiting internal access
• Regular security audits and vulnerability scanning
• Secure storage and backup procedures
• Employee training on data protection

No system is 100% secure; absolute security cannot be guaranteed.

9. Your California Privacy Rights (CCPA / CPRA)

• Right to Know: categories, sources, purposes, third parties
• Right to Access: request a copy of personal data
• Right to Delete: request deletion with exceptions
• Right to Opt-Out: opt-out of sale/sharing of info
• No Discrimination: we do not discriminate for exercising rights

Submit requests: [email protected]

10. GDPR Compliance (EU/EEA Users)

• Access: request copies of personal data
• Rectification: correct inaccuracies
• Erasure: request deletion
• Restriction of processing: limit processing
• Data portability: receive data in structured format
• Objection: object to processing where applicable

Lawful bases for processing: consent, contract, legitimate interest, legal obligation. Data transfers outside EU/EEA are protected with appropriate safeguards.

11. CalOPPA Compliance

• Privacy link displayed prominently on the website
• Users may visit anonymously
• Updates posted with 'Last Updated' date
• Do Not Track signals honored where feasible

12. Children's Privacy

• Services are not directed to children under 13.
• We do not knowingly collect information from children under 13.
• Parents may request deletion of child data.

13. Third-Party Links

• Our website may contain links to third-party websites.
• We are not responsible for their content or privacy practices.

14. International Users

• Data may be transferred to and processed in countries with different data protection laws.
• Adequate safeguards are implemented for international data transfers.

15. Policy Changes

• We may update this policy periodically.
• Changes will be posted with revised 'Last Updated' date.

16. Contact Information

EBR International Inc.
924 S Main Street, Santa Ana, CA 92701
Email: [email protected]
Website: www.erbint.com